Responsible Gaming

We care about our players and want to ensure that any time spent with us stays fun. As part of our commitment to responsible gaming we aim to make zero revenue from harmful gambling by 2023. As an award-winning responsible operator, all our customer support agents are experts when it comes to offering advice on how to reach out to professionals for help, and how to get support for anyone affected by gambling.

Betting should always be within your means and not negatively impacting you either financially, socially or mentally. Follow the links below to discover our tips, tools, and guidance.

Closing Your Account

If you would like to close your account, you may call our Player Support team at 1-855-655-6310 Monday-Sunday 9am-11pm Eastern Time.

Risks Associated with Gambling

Gambling can have an impact on a players life, some of the risks associated with gambling are:

  • Losing more money than you budgeted for.
  • Spending more time gambling than you intend.
  • Neglecting loved ones.
  • Declining self-esteem.
  • Increased stress and anxiety.
  • Developing a preoccupation with gambling.
  • Placing increasingly larger bets in order to get a rush.
  • Gambling to escape or to improve your mood.
  • Playing to escape from reality.
  • Heightening states of euphoria which may affect your judgment.

When Might Gambling Be a Problem?

The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling helplines have answered yes to one or more of the following questions:

  • Do you lose time from work due to gambling?
  • Is gambling making your home life unhappy?
  • Is gambling affecting your reputation?
  • Have you ever felt remorse after gambling?
  • Do you ever gamble to get money to help pay back debts or solve other financial difficulties?
  • Does gambling decrease your ambition or efficiency?
  • After losing, do you feel you must return as soon as possible to win back your losses?
  • After a win, do you have a strong urge to continue and win more?
  • Do you often gamble until your last dollar is gone?
  • Do you ever borrow to finance your gambling?
  • Have you ever sold any real estate or personal property to finance gambling?
  • Are you reluctant to use 'gambling money' for normal expenditures?
  • Does gambling ever make you careless about the welfare of your family?
  • Do you ever gamble longer than you had planned?
  • Do you ever gamble to escape worries or trouble?
  • Have you ever committed or considered committing an illegal act to finance gambling?
  • Does gambling make you have difficulty sleeping?
  • Do arguments, disappointments, or frustrations create an urge to gamble?
  • Do you have an urge to celebrate good fortune with a few hours of gambling?
  • Have you ever considered self-destructive behavior as a result of your gambling?

Myths Associated with Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the commonly held myths are:

  • A player's luck changes the more he gambles.
  • If a player increased the value of his bets, he will win his money back.
  • That a player can have a lucky day.
  • Tracking previous results can help a player forecast the coming results.
  • If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.
  • That a player can develop a special strategy that will help him win.
  • Knowing a game well will increase a player's chances of winning.
  • It's not possible to become addicted to something like gambling.
  • To be a problem gambling a player has to gamble every day.
  • If a player can afford to gamble then he can't be a problem gambler.
  • Only irresponsible people become addicted to gambling.
  • Problem gambling is easy to recognize.

Practical Tips to Stay within Safe Limits

  • Don’t gamble when you’re upset or stressed.
  • Set limits – our Responsible Gaming tools are available to help you monitor your play.
  • Know how the games work before you wager.
  • Take frequent breaks.
  • Only gamble with money you can afford to lose.
  • Don’t try to win back what you’ve lost.
  • Stick to your budget .
  • Balance gambling with other recreational activities.
  • Limit your alcohol and/or cannabis intake while gambling.
  • If you’re no longer having fun, stop playing.

 

RG How to I keep it fun

How do I keep it fun?

Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.

Take the self-assessment test

Answer nine questions about your gambling habits and find out if you may need help keeping your betting fun.


Take the test

Reality Check alerts

Keep track of your habits with Reality Check alerts. These notifications pop up every 30 minutes with details on how long you have been playing, and how much you have won, lost, and wagered in that time.

How do I limit my play

How do I limit my play?

Only spend the time and money you can afford, with our responsible gaming tools that limit your play.

 

Deposit Limit

Control how much money you can deposit every day, week, or month. Once you have hit your limit, you will not be able to deposit any more money until the limit resets.

Set deposit limit

Time Limit

Control how much time you spend logged in to our site every day, week, or month. Once you have hit your limit, you will not be able to log in to your account until the limit resets. .

Set a time limit

Spend Limit

Control how much money you spend on our site every day, week, or month. Setting this limit can help you to stop chasing your losses, for example, if you set a spend limit of $100 per week on Casino, and then lose $100, you will not be able to play again until the limit resets.

We also consider the amount you win, so if you lose $50 and then win $50, you will still have a total of $100 to lose before being restricted.

Set a spend limit

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How do I take a break?

If betting is having a negative impact and the limits you have set yourself are not doing enough to control your play, you can block access to your account for as long as you feel necessary.

Cool off

Want to take a short break? Take a break from our products for any time between 3 and 30 days. When your cool off is set, you will not be able to access your account until the time frame has ended. Once the break is over, your account will automatically reactivate, and you will not be notified.

Go to Cool-off settings

Self-Exclusion

For a more complete break from gambling, block access to all licensed gambling operators in New Jersey for a period of 1 year or 5 years. Once you have confirmed your self-exclusion, you will be able to request a reactivation of your account by contacting the New Jersey Division of Gaming Enforcement at the end of the self-exclusion period.

Go to Self-Exclusion settings

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Can I get help & support?

Our trained customer support agents are always here to help with any questions or worries you may have and can assist you with setting limits or using any of our tools. We also recommend visiting the following trusted sites for support and guidance.

1-800-Gambler

The Council on Compulsive Gambling of NJ offer 24-hour, confidential help for those dealing with a gambling addiction, those in recovery, as well as for friends and families concerned about a loved one's gambling problem. If you or someone you know may be affected by problem gambling and wants help, call 1-800-GAMBLER.

Visit 1-800-Gambler

National Council on Problem Gambling

The NCPG provide free, confidential help by phone or online. Learn about how gambling works, get tips on how to stay in control and find a list of problem gambling treatment centers that offer support and advice.

Visit National Council on Problem Gambling

Gambling Therapy

Gambling Therapy is a free global service providing practical advice and emotional support in multiple languages to anyone negatively affected by problem gambling.

Visit Gambling Therapy

Underage Gambling

To reduce the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 21.

Although we dedicate a lot of time and resources to ensure there are no minors playing, we are always more effective if the responsibility is shared between us and the parents/guardians.

If you are worried that someone underage is using our site, please contact us via the Help Center and we will take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home.

Net Nanny

The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.

Visit Net Nanny