We care about our players and want to ensure that any time spent with us stays fun. As part of our commitment to responsible gaming we aim to make zero revenue from harmful gambling by 2023. As an award-winning responsible operator, all our customer support agents are experts when it comes to offering advice on how to reach out to professionals for help, and how to get support for anyone affected by gambling.
Betting should always be within your means and not negatively impacting you either financially, socially or mentally. Follow the links below to discover our tips, tools, and guidance.
Closing Your Account
If you would like to close your account, you may call our Player Support team at 1-855-655-6310 Monday-Sunday 9am-11pm Eastern Time.
Changing Promotional Contact Settings
You may choose to make changes to your promotional contact settings by visiting your Account Preferences page.
Risks Associated with Gambling
Gambling can have an impact on a players life, some of the risks associated with gambling are:
- Losing more money than you budgeted for.
- Spending more time gambling than you intend.
- Neglecting loved ones.
- Declining self-esteem.
- Increased stress and anxiety.
- Developing a preoccupation with gambling.
- Placing increasingly larger bets in order to get a rush.
- Gambling to escape or to improve your mood.
- Playing to escape from reality.
- Heightening states of euphoria which may affect your judgment.
When Might Gambling Be a Problem?
The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling helplines have answered yes to one or more of the following questions:
- Do you lose time from work due to gambling?
- Is gambling making your home life unhappy?
- Is gambling affecting your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money to help pay back debts or solve other financial difficulties?
- Does gambling decrease your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win back your losses?
- After a win, do you have a strong urge to continue and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow to finance your gambling?
- Have you ever sold any real estate or personal property to finance gambling?
- Are you reluctant to use 'gambling money' for normal expenditures?
- Does gambling ever make you careless about the welfare of your family?
- Do you ever gamble longer than you had planned?
- Do you ever gamble to escape worries or trouble?
- Have you ever committed or considered committing an illegal act to finance gambling?
- Does gambling make you have difficulty sleeping?
- Do arguments, disappointments, or frustrations create an urge to gamble?
- Do you have an urge to celebrate good fortune with a few hours of gambling?
- Have you ever considered self-destructive behavior as a result of your gambling?
Myths Associated with Gambling
Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the commonly held myths are:
- A player's luck changes the more he gambles.
- If a player increased the value of his bets, he will win his money back.
- That a player can have a lucky day.
- Tracking previous results can help a player forecast the coming results.
- If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.
- That a player can develop a special strategy that will help him win.
- Knowing a game well will increase a player's chances of winning.
- It's not possible to become addicted to something like gambling.
- To be a problem gambling a player has to gamble every day.
- If a player can afford to gamble then he can't be a problem gambler.
- Only irresponsible people become addicted to gambling.
- Problem gambling is easy to recognize.
Practical Tips to Stay within Safe Limits
- Don’t gamble when you’re upset or stressed.
- Set limits – our Responsible Gaming tools are available to help you monitor your play.
- Know how the games work before you wager.
- Take frequent breaks.
- Only gamble with money you can afford to lose.
- Don’t try to win back what you’ve lost.
- Stick to your budget .
- Balance gambling with other recreational activities.
- Limit your alcohol and/or cannabis intake while gambling.
- If you’re no longer having fun, stop playing.